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3. About Strategic Thinking
I still remember what somebody from my previous company told me that I was the one who should think, not my operators, because they couldn't.
Now it makes even more sense.
My supervisor is someone with strategic thinking. He knows what is the impact of an action and so does what should be done to give more impact and when.
Therefore it's necessary (especially when dealing with other departments) to report to the supervisor before answering or giving responses.